Web RTC, or web Real Time Communications, is taking the World Wide Web by storm these days. With VoIP web RTC, you would be able to make and receive calls directly from your Chrome or Firefox web browser on any device without the need of any external VoIP application.
VoIP, or Voice over Internet Protocol, is all about using the Internet to make and receive calls rather than fixed telecommunication lines. VoIP has many advantages by itself. When combined with web RTC, the benefits become hundredfold.
There are several browsers already which support a HTML5 SIP client, such as Firefox, Opera, Chrome, IE, and Safari. This media stack will only work on web browsers that support web RTC. Some of the features that are available right now through this HTML5 SIP client are ability to make audio and video calls, instant messaging, call hold and call resume, call transfer, click to call, multi-line as well as multi-account, as well as video group chat.
The World Wide Web Consortium (W3C) is the force behind web RTC. With this, VoIP can be enabled directly into the browser. The benefits of this are immense for a variety of industries, from the customer service departments of all industries, to sales and service teams, to educational institutions, government agencies, retail stores, etc.
What are the benefits of VoIP web RTC?
- Costs of telecommunications is drastically reduced compared to traditional phone lines.
- Cost of long distance calls and international calls is significantly reduced compared to traditional phone lines.
- Video conferencing that is seamless and has more clarity and which is in high definition.
- The major Customer Relationship Management (CRM) software can be integrated with VoIP natively.